04 常見問題｜FAQ

我需要帳戶才能下單嗎？ / Do I need an account?

不需要。如網站提供訪客結帳，可直接下單；請使用正確電郵以接收確認。

No. Where guest checkout is available, you may order without an account. Use a valid email for confirmations.

如何知道訂單是否成功？ / How do I know my order succeeded?

付款完成後應收到訂單確認電郵。如未收到，請檢查垃圾郵件並聯絡我們，切勿在未確認前重複付款。

You should receive an order confirmation after payment. Check spam and contact us before attempting a duplicate payment.

可以修改或取消訂單嗎？ / Can I change or cancel an order?

請盡快聯絡我們。出貨前會盡力協助，但不能保證；已出貨訂單須依退換政策處理。訂製或個人化商品開始製作後不可取消。

Contact us promptly. We will try to help before dispatch but cannot guarantee changes. Dispatched orders follow the return rules; production-started personalised items cannot be cancelled.

尺寸怎樣選？ / How do I choose a size?

請參考各商品頁尺寸表，以身體或衣物實際尺寸比對。不同版型可能有差異；需要建議可聯絡客服。

Use the measurements on each product page, as fits may differ. Contact customer service for guidance.

圖片顏色是否完全一致？ / Are colours exact?

我們盡力準確呈現，但螢幕、光線及面料批次可造成輕微差異，合理色差不一定構成瑕疵。

We aim for accuracy, but screens, lighting and fabric batches can create minor differences; reasonable variation may not be a defect.

有哪些付款方式？ / What payment methods are accepted?

可用方式以結帳頁為準。付款可能由第三方安全支付服務處理，我們不會收取你的完整支付卡資料。

Methods shown at checkout apply. Payments may be handled by a secure third-party provider; we do not receive complete card details.

會補貨嗎？ / Will an item restock?

部分款式可能補貨，但不保證。可使用到貨通知（如有）或聯絡客服。

Some styles may return, but restocking is not guaranteed. Use a back-in-stock notice where offered.

如何保養服裝？ / How should I care for garments?

以商品洗標為準。錯誤清洗、自然磨損或使用不當造成的損壞不屬品質問題。

Follow the garment care label. Damage from incorrect care, normal wear or misuse is not a manufacturing defect.

聯絡資料 / Contact
服務郵箱：jwaspyconept@gmail.com｜電話／WhatsApp：+852 57842708
Email: jwaspyconept@gmail.com | Phone / WhatsApp: +852 57842708
公司地址 / Company address: RM11, 13/F, BLK C WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG